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How test team and management impacts on the product quality

There was a tester named Jai and he joined an organization as a fresher. Most of them thought, Ah! He is a fresher and he does not know much about testing. But, I must say that Jai figured out that he knew much more than those who were working with them. Whenever he used to find a bug and communicate the same with team members he got different set of reasons which were neither appropriate nor suitable.

Few reasons he got were,

– What you are saying exists from ages (Many years) and no one has complained about it

– It is as-designed (Discrepancy in Requirement Analysis?) – It is not affecting functionality

– No user would try to do that (This is a famous one)

Later, Jai came understood something. Jai used to consult his team members before reporting a bug. But, later he started without consulting them and none of them questioned why you did not consult me / us. But until and unless management wants to bring a change, there is no chance that can happen.

Who is Management? (According to Jai’s context)

– Test Lead ( Manages team)

– Senior Test Engineers

– Test Manager (THE BAD GUY – Many a times)

I keep thinking, why Jai did not raise a question to his Test Manager or Test Lead and challenge them. But I feel that he will do it one day and that day I will be happy. However, management has to shoo ego factor out of them.

Few interesting posts that you would love to read from CuriousTester (Parimala Shankariah) blog,

What type of team are you? – Part I

What type of team are you? – Part II

Thanks for your time reading this blog post. Have a nice time.

SanthoshTuppad

I have been as a software tester for over 5 years. I am a hands-on tester and I've been winning bug battles & testing competitions across the world. I am a testing enthusiast, who conducts free workshops on security testing across India (Covered locations: Bengaluru, Pune, Hyderabad & Chennai. Invite him to come to your location), and monthly meets for testers in Bengaluru. I am also an avid testing blogger.

My interests include traveling, driving my SUV, health & fitness and many others. I mentor budding entrepreneurs, testers, teams in any profession.

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