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I reported a bug but got rejected

Many a times, what you see is not conclusion. I am going to talk about a scenario where a tester reported it as a bug but it was rejected by development team ( This is not a real story but I am communicating it as a real story which I have created ).

Story begins…

While a tester was using application ( Web based ) the browser was getting crashed whenever he / she tried to log in

[ Tester thought Ah! Let me see if I can reproduce this repeatedly ]

 

After repeatedly trying to login, the browser was getting crashed.

[ Tester now thought he / she has to log a bug as it is confirmed that the bug is repeatedly reproducible ]

After the bug is logged development team looks into it and tries to reproduce it but browser is not getting crashed. They try it for several times and change the status to rejected one.

What went wrong?

The real problem was a Malware / Virus / Trojan etc. The tester’s machine was infected with some kind of virus and it was programmed in such a way that if anyone tries to use Submit button browser has to be crashed.

So here <input type = “Submit”> was a Submit form and virus was being executed whenever Submit was clicked.

What was the trap that tester fell into?

–          Did not try to execute on any other machine

–          Did not have his / her anti – virus updated

–          Did not try it on any other web based application which had Submit form

–          Did not try with any other browsers ( Tried only with Internet Explorer )

So now you understand that investigation skill is a MUST for a tester.

I believe that a tester need to be more knowledgeable compared to a developer. Do not say that you are a MANUAL tester ( Doesn’t mean you shouldn’t acquire new skills ). Explore new knowledge area. Learn about how anti – virus works and keep you updated with new viruses and lot more.

So in the above context it was not a bug with the application but a bug with the environment issue and a virus affected the product.

Conclusion: Develop new skills like Observation skills, Investigation Skills, Bug Reporting skills, Note taking skills, exploring new tools etc.

SanthoshTuppad

I have been as a software tester for over 5 years. I am a hands-on tester and I've been winning bug battles & testing competitions across the world. I am a testing enthusiast, who conducts free workshops on security testing across India (Covered locations: Bengaluru, Pune, Hyderabad & Chennai. Invite him to come to your location), and monthly meets for testers in Bengaluru. I am also an avid testing blogger.

My interests include traveling, driving my SUV, health & fitness and many others. I mentor budding entrepreneurs, testers, teams in any profession.

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