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Follow-up blog post – Issues not yet fixed

When I am using Google or AOL I get busy in testing them. I have come across various issues and have documented them. Some issues I have reported them on discussion forums of respective organization.

Google – I reported few issues before a year and it is not yet fixed.

If you want to try it out then use the following steps,

  1. Go to http://www.gmail.com
  2. Click on “Create a new Account” or “Sign up” ( I do not remember what exactly it says )
  3. Then when you reach sign up form in the header there is a link which says if you have already got google account then click here to login. Click on that link
  4. Now, login with your existing ID & Password

You will be amazed by seeing the page after you login.

I do not know why Google has not yet fixed this issue. Google has stopped looking into issues?

My reaction to this bug: I was scared that I lost all e-mails as the page meant Congratulations on creating my new e-mail. I thought my all e-mails were lost. There were many important e-mails but once I clicked “Show me my account” then e-mails were still there LOL.

AOL – If anyone wants to sign up for AOL it is like you have to develop your own captcha and put it in the code and then register. They ask for captcha that never loads and they validate captcha when tried to sign up? So how do end-users register? Their marketing by spending billions of dollars goes in vain.

I do not if they have noticed it yet. They are losing many end-users. This affects their advertizing too.

AOL loves getting feedback from its end-users. They write it in the footer of their product. I thought as they love feedback I wrote an e-mail to them stating that there are issues in your product. And it’s been many days and I haven’t got a reply. I think they need gentle reminder.

@Readers,

Why do you think they do not look at it or they look at it and do not take any kind of action? I am curious to hear from you all what do you think about it?

Thanks for your time in reading this blog post.

SanthoshTuppad

I have been as a software tester for over 5 years. I am a hands-on tester and I've been winning bug battles & testing competitions across the world. I am a testing enthusiast, who conducts free workshops on security testing across India (Covered locations: Bengaluru, Pune, Hyderabad & Chennai. Invite him to come to your location), and monthly meets for testers in Bengaluru. I am also an avid testing blogger.

My interests include traveling, driving my SUV, health & fitness and many others. I mentor budding entrepreneurs, testers, teams in any profession.

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7 Comments

  1. Dhanasekar S wrote:

    Yes, those are wonderful bugs to testers like me and you. As a fellow tester I appreciate your findings. But expecting every bug found to be fixed is not a pragmatic approach. Is this a new bug you found in the new build? I don’t think so, it is could be existing bug, may be know issues. If the application survived with the bug for so long it can survive for some more time, unless it really became a treat, say if competitor uses that as a marketing strategy. As a tester you can log a bug and provide with all possible information.
    But the decision is not taken by our technical info, it is business decision, the people who decides whether to fix or not fix will look up many other factor than the once we provide.
    Time constrains, resource availability, what percentages of people are affected by this? Is there any serious data lost? Severity? Priority? Necessity?
    Let us take the bug you reported to Google, the one in which you click on Link I already have an account in sign up form. Tell me what percentage of people would do that?
    I agree it is a bug, but all bugs need to be fixed. They are fixed based on severity and priority.
    What is the severity and priority you would or gave to these bugs? And that can also be changed by the product owners.
    –Dhanasekar S

    Sunday, May 23, 2010 at 3:43 am | Permalink
  2. @Dhanasekar,
    Thanks for your comments. Your points are valid. Until and unless I do a survey of what percentage of users would do that it is difficult for me to have a strong report. And also Gmail has become addictive now no matter how minor or major bugs it has. If you see AOL they have a captcha where the image doesn’t load and users are not allowed to register. Who would go away from Gmail to AOL :P.

    Thanks,
    Santhosh Shivanand Tuppad

    Sunday, May 23, 2010 at 10:12 pm | Permalink
  3. I liked the Gmail bug you found. That’s a lateral thought. Your bug advocacy also seems to be good.

    Monday, May 24, 2010 at 9:52 am | Permalink
  4. Dhanasekar S wrote:

    Again think how many new users are trying to register in AOL nowadays? then let us decide whether that bug needs to be fixed :P

    Monday, May 24, 2010 at 11:01 am | Permalink
  5. @Pradeep Soundararajan,
    Thank you.

    Cheers,
    Santhosh Shivanand Tuppad

    Monday, May 24, 2010 at 10:27 pm | Permalink
  6. Rajesh wrote:

    Nice work… but still need more reinnovation

    Thursday, June 3, 2010 at 5:16 am | Permalink
  7. @Rajesh,
    Thanks for your comment :) “Reinnovation” with respect to what?

    Thanks,
    Santhosh Shivanand Tuppad

    Thursday, June 3, 2010 at 8:03 pm | Permalink

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